Technical Support

Get answers to your questions and resolve your technical issues.

  • Standard Support

    Standard Support gives customers comprehensive assistance. Receive one year of Standard Support with the purchase of a qualifying software product license as part of the Esri Maintenance Program.

     

  • Advanced Support

    Access support from Esri NA's Technical Support experts who will help you, your business, and your partners resolve issues and succeed with ArcGIS technology projects and applications.

  • Premium Support

    Need mission- and business-critical GIS systems to remain operational? Premium Support offers our highest level of support to reduce downtime and mitigate risk.

     

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Your Success Is What Matters

 

Our job is to support you, if you ever need help with your ArcGIS deployment, our support professionals will resolve any business-related issues you may encounter. Our Technical Support team is dedicated to providing you with timely, expert assistance. We can help you with the installation and maintenance of your Esri software.

Our team of experts will help you choose the support program that perfectly caters for all your business needs

 

Contact Sales to Purchase or Renew

Online

ArcGIS Online and more

Desktop

ArcGIS Pro

Enterprise

ArcGIS Enterprise, Portal for ArcGIS, ArcGIS Data Store and more

ArcGIS Location Platform

ArcGIS Location Platform, Web-APIs, Native Runtime SDKs and more

Meet Our Support Team

Mohamed Abolazm

Sr. Technical Support Manager

Tamer Farrag

Enterprise System Architect

Sherif Ramadan

Support Team Leader

Ahmed Tarek

Sr. Support Specialist

FAQ and Resources

Our FAQs provide answers to the most popular topics

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Ibrahim Nabil , Geospatial Engineer
"At Esri North Africa, I had the best training experience ever – in every possible aspect! The work environment and instructors are truly exceptional! everything exceeded my expectations by far. Whatever I say about Esri, I simply can't do it justice. Thank you, Esri, for everything."
Ibrahim Nabil, Geospatial Engineer
Winner of Esri NA's Storymaps Contest 2022, "The football Career of the Egyptian pharaoh Mo Salah"

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About Esri NA

Contact Sales to purchase or renew