Customer Service

Your key point of contact to find out the status of your product order and to resolve non-technical issues.

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Esri NA is committed to providing customers with professional and courteous service. The Customer Support team is your key point of contact to find out the status of your product order and to resolve non-technical issues.

Software Updates

With ArcGIS 10.0 and higher you are able to download the software and obtain your license authorization numbers online.

This provides you and your organization with the latest software technology advances, any new functionality, and productivity and usability improvement tools, as well as any fixes or patches to the software.

As part of the software updates, you also receive updates to Data & Maps for ArcGIS, a dataset included at no additional cost with ArcGIS software. The data is useful for general-purpose basemaps and for more specific uses and provides a convenient starting point for your applications.

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Software Updates
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Get the most from your GIS investment

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Benefits included for active users

Customers that keep their maintenance active enjoy the following benefits.

  • The latest geospatial innovations

    Software updates keep your organization current on leading-edge technology and guarantee your platform's security. Esri reinvests nearly one-third of revenue into R&D to ensure you can answer bigger questions and make more informed decisions with every new version of ArcGIS.

  • World class technical support

    Our world-class technical support team is ready to help you resolve your issues quickly and efficiently. Whether you need to fix a bug, implement new workflows, or respond to a crisis, our support professionals can answer questions and offer expert guidance.

  • An impactful global network

    Keep your organization connected to a worldwide community of GIS users and experts who are committed to making a difference through intelligent, data-driven decision-making. Interact with peers in the Esri Community to be inspired, build your network, and collaborate.

  • Tailored industry solutions

    Access and deploy ArcGIS apps that have enabled your peers to solve the same business challenges you may be confronting. These preconfigured solutions address common industry problems and leverage your data to improve operations, provide new insight, and enhance services.

  • Rich cloud content and services

    Enhance projects with ArcGIS apps, imagery, basemaps, and data from ArcGIS Living Atlas of the World. ArcGIS Desktop users can access resources through a bundled subscription to ArcGIS Online, our cloud-based solution with geocoding, mapping, and the GeoEnrichment Service.

  • Powerful e-Learning resources

    The latest skills go hand in hand with the latest technology. Get more from your GIS platform with unlimited access to our collection of on-demand online training opportunities. Make sure your workforce can consistently grow the skills required to get the results you need.

  • Comprehensive compatibility testing

    Every new release of our software is tested and certified for compatibility with the latest operating systems (Windows and Linux) and database versions. With maintenance, you'll never need to worry about losing access to critical tools or data when you update your system.

  • Exclusive technology expertise

    Join your forward-thinking GIS peers and our experts at virtual and in-person events to discover new insights, share innovative best practices, and learn about the latest available technology.

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Benefits of Maintenance

The Esri Maintenance Program makes it easy to stay current on the latest geospatial innovations with access to award-winning support, unlimited training, community resources, and more.

Learn more

Contact Esri NA Customer Service

Contact our team to place an order, transfer licenses, obtain key codes, confirm prices, verify the status of your order or to obtain general information about Esri products.

  • Online Form

    Complete our online request form to get answers to your questions about licenses, product registrations, product orders, and maintenance and for all other non-technical issues. 

    Open Form

  • Phone

    +20 2 21222930

    Our Customer Service department is available Sunday through Thursday, 9 a.m. to 5 p.m. Cairo Time, excluding holidays.

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